Sigma’s acquisition of Tribold creates ‘Idea-to-Install’ platform for Communications, Media and High Tech service providers.
Toronto — Sigma Systems, the leader in catalog-driven service fulfillment solutions, announced today it has completed the acquisition of UK-based Tribold Limited, the world’s leading provider of Enterprise Product Management (EPM) software.
Sigma’s acquisition of Tribold brings together two leading product lines to create a comprehensive, multi-channel solution stack that offers a true ‘Idea-to-Install’ platform. Sigma’s expanded solution set now offers catalog driven capability for the complete Idea-to-Install process, from the point of creating and deploying new products and services, to creating and configuring the customer’s order, through to delivering the order with installation and activation.“With the Tribold acquisition, Sigma has redefined the ‘Idea to Install’ platform, offering a complete, catalog-driven suite of solutions for service providers. Service providers can now take immediate advantage of network and service innovation to roll out value-added services, including consumer, enterprise, cloud and M2M applications, and to improve revenues and margins in their core businesses,” said Tim Spencer, President and COO, Sigma Systems.By maintaining the modularity and open integration of the individual software products in the broader stack, Sigma continues to promote an agile approach to implementing the capabilities for customers.
The result is a rapid return on investment for service providers and the avoidance of the “all or nothing decision” inherent with many other BSS/OSS solution stacks. Communications, Media and High Tech service providers now have a solution that is quickly deployable on premise or in the cloud, with emphasis on rapid self-enablement for our end-users.
“Service providers need to accelerate their idea-to-install timelines for new services, in an increasingly multi-channel environment. To do this, they must break out of silo solutions and simplify the management of their products, services and service delivery resources. Sigma now has the complete solution they need to accomplish this,” added Spencer.
Today, Tribold powers over US$150b of products and services for its customers, accelerating speed to market for new offerings, improving conversion rates, and increasing efficiency in the fulfillment of orders. Tribold is headquartered in London, UK with regional support offices in Australia, US and Europe to support its global customer base.
“Customer experience improvements and overall fulfillment transformation initiatives tend to be the key driver for CSP investments in product and service catalog solutions,” according to Gartner Research. “The concept of an integrated product and service catalog is now being unified across network, IT and services boundaries; for example, in alignment with adjacent order orchestration/decomposition and product life cycle management capabilities.”*
“Sigma and Tribold have worked together closely over the last several years to ensure interoperability between our solutions. We have also collaborated on several service provider cloud projects, including the recently announced deployment with Tiscali in Italy,” said Simon Muderack, CEO and founder of Tribold. “Sigma’s acquisition of Tribold enhances its overall portfolio and will allow for rapid integration of the EPM and CPQ (Configure Price Quote) products along with Sigma’s SMP (Service Management Platform) portfolio. In addition, Sigma’s geographic diversity, combined with our expanding team in Wales, and a depth of industry expertise across the globe offers immediate benefits to existing Tribold customers.”
Under the acquisition agreement, Simon Muderack will assume the role of Senior Vice President of Market Development and Alliances for Sigma. Catherine Michel, Tribold’s CTO and co-founder, will become the Chief Strategy Officer (CSO) for Sigma.
Tribold’s customer base spans Western Europe, the United States, Africa and Australia/NZ and includes BSkyB, TeliaSonera, Orange, Teracom, Unitel Angola, Com Hem, Level3, CenturyLink & Chorus. Tribold also enjoys strong partner relationships with Microsoft, Alcatel-Lucent and Cap Gemini.
Sigma’s SMP is the industry’s leading multi-service fulfillment platform, and is trusted by communications service providers around the world to deliver hundreds of millions of bundled and converged communication services for business and residential subscribers. SMP was the first multi-service catalog-driven service fulfillment platform to be certified compliant for the TeleManagement Forum’s OSS/J Order Management API. Similarly, Tribold has been instrumental in the development and evolution of the TMF’s focus on EPM.
*Gartner, Inc., Hype Cycle for Communications Service Provider Operations, 2012, Norbert J. Scholz, July 30, 2012.
About Sigma Systems
Sigma Systems is a market leader in catalog-driven fulfillment systems. Sigma’s OSS/BSS products enable CSPs to deliver a complete suite of services over any access network to any device. The portfolio spans cloud brokerage, order management, service provisioning, service catalog, service inventory, device management as well as professional services to ensure efficient deployment and long-term success. Sigma has fulfilled 100s of millions of RGUs across residential and business markets including services like broadband, VoIP, SIP trunking, unified communication, IPTV, mobile, cloud and M2M. Over 50 CSPs — including Charter, Cox, Rogers, TELUS, Bell Aliant, Tiscali, American Movil, iTSCOM and ZON — are leveraging Sigma’s products to automate the fulfillment of converged IP networks.